"I saw a cheaper version of this phone online - why are yours more expensive?"
ANSWER: Because we are a commercial importer of smartphones, we HAVE to pay import documentation fees and import GST on border crossings. We are also required by law as a GST registered NZ-based company to charge GST on all sales. On the plus side, any phone you buy from us is tax deductible for NZ business use and GST-claimable.
If you import privately, you may also be hit with fees totalling up to $100 by the courier for Customs clearance where applicable and then import GST above that. On a $400 phone that is up to a further $150 before it is released to you.
Most importantly, however, the phone you privately purchased at a wholesale price from overseas will come with a 'return to seller' 12 month warranty. While this may be reassuring initially, you will quickly discover it is almost impossible to send a smartphone overseas now because of the Samsung Note 7 exploding batteries fiasco. It will cost you around $150 to do so, with no guarantee that the overseas reseller will accept your warranty claim. Even if they do, warranty repairs in Asia can take up to six to eleven weeks.
All of this means that a 'cheap' phone with a "12 months manufacturer's warranty" may not have a warranty at all for your purposes, even if purchased from another NZ online seller.
Our pricing includes GST, an NZ electrical safety compliant charger and a retail margin consistent with other bricks and mortar businesses in NZ, which covers all documentation and operational costs of providing you with your new phone and also gives you the best protection under a genuine NZ warranty (because we are taking on that risk ourselves, see above) and after-sales assistance where we can. (try getting that from an overseas reseller). You heard about our phones because of our marketing efforts, and national advertising is not cheap.